** On 2013-06-26 13:20, Luke Taylor wrote: Hi all, I'm having major issues with Hotmail/Outlook.com junking every single email (100% transactional) I send from my VPS ('Smartscreen blocked this email..') and is causing a headache in the form of customer complaints/support especially as the majority aren't technically inclined. I haven't had any issues whatsoever from any other major email providers and I only send a very low email volume (usually less than 500 emails a month in total). I've done everything I can think of to ensure I'm a reputable sender.. SPF/SenderID, DKIM and Reverse DNS all validate perfectly. Mail server uses an appropriate HELO, my IP is sparkly clean and not on any blacklists. Signed up to Hotmail complaints feedback loop, smart network data services, went through an automatic mitigation procedure which was apparently successful. The emails I send are mostly just plaintext alerts/receipts so there isn't really much I can do to make them look less 'spammy' and more 'hammy'. I'm still dealing with Hotmail directly to find out what the problem is, but I was just wondering if anyone might have any suggestions? Have you experienced this? Perhaps I should just give up and relay mail via a high reputation ISP such as Amazon SES or something.. Cheers, Luke _______________________________________________ users mailing listusers@lists.bitfolk.comhttps://lists.bitfolk.com/mailman/listinfo/users I would persevere, at least for a while, it sounds like you're doing things right. I had a few issues when I first set up my email server (not on bitfolk yet) but it's all OK now so perhaps it's a matter of waiting a bit before Hotmail 'trusts' you? _______________________________________________ users mailing list users(a)lists.bitfolk.com https://lists.bitfolk.com/mailman/listinfo/users

On 26/06/13 13:34, Ulf Härnhammar wrote: I've given up on Yahoo. Their spam filter seems to be pretty much random, and is forever junking stuff which their users actually want. I've gone through the cycle several times of teaching Yahoo users how to find their spam folder, and they always find not just my e-mails but lots of other wanted e-mails there. I did try once going through Yahoo's issue reporting mechanism, but it was a joke. I filled in a very detailed problem report, which produced an automated response asking me to send all the same information again (!) to an e-mail address, and when I did it bounced because the e-mail address didn't exist. The trouble with these big organisations is they really just don't care. If their service isn't bad enough to lose them lots of customers then they don't try to improve it. John

Thanks to everyone for the fantastic advice, much appreciated. Nothing back from Microsoft yet, I won't be holding my breath.

If the situation doesn't improve soon then I'll probably try Mandrill