Hi,
At about 0549Z I was alerted to a problem with node dunkel. On
investigation it was unresponsive and the serial console was
scrolling with typical out of memory OOPS errors.
After waiting a couple of minutes to see if the situation could be
recovered, I decided it couldn't and power cycled it. After checking
it booted up okay I took the opportunity to adjust some kernel
parameters that I had been meaning to do (it had been up nearly 2
years), and rebooted it again.
I am now in the process of booting customer VPSes.
I will follow up again when I have some more information.
For more up-to-date notices you may wish to follow
https://twitter.com/bitfolk
Cheers,
Andy
--
http://bitfolk.com/ -- No-nonsense VPS hosting
Hi,
Effective immediately the base transfer quota has been upgraded from
200GB to 300GB per month.
So,
- If you just use the included data transfer quota:
Congrats, it's now 300GB instead. You don't need to do anything.
- If you pay for any additional data transfer up to 300GB/mo:
Congrats, you won't have to pay any extra for that now, it's 300GB
for everyone.
The additional units of data transfer have been removed from your
configuration so you won't be charged for them in future.
Also if you pay quarterly or yearly, a pro rata amount of service
credit has been added to your account so there's no hard feelings
about you having paid up front for the extra units of data
transfer.
- If you pay for additional data transfer past 300GB/mo:
Congrats, 100GB of that now comes for free. 10 units of additional
data transfer have been removed from your configuration.
If you pay quarterly or yearly, you've received pro rata service
credits to your account for those 10 units.
If you're in either of the last two categories then this means that
your future bills will be smaller, so if you pay by standing order
you should take care to adjust it otherwise you'll be overpaying us.
You can check out your new costs at:
https://panel.bitfolk.com/account/config/
If you pay by PayPal subscription then we already altered it down
for you and PayPal will have confirmed that in email. If you pay by
Direct Debit pre-authorisation then we'll always only take the
correct amount anyway.
Happy holidays!
Cheers,
Andy
--
http://bitfolk.com/ -- No-nonsense VPS hosting
Hi,
The feature request to edit and view reverse DNS and reverse DNS
delegations in the Panel:
https://tools.bitfolk.com/redmine/issues/25
has now been implemented, so you can edit your IPv6 reverse DNS
delegations in the same way as you have been able to for IPv4.
I know it is rather clunky the way you do this, but it is at least
now possible, so no more support tickets for that.
There is still a feature request for making it prettier:
https://tools.bitfolk.com/redmine/issues/43
but that is much lower priority and kind of relies on me learning
how. :)
Looking at the list of feature requests:
https://tools.bitfolk.com/redmine/projects/bitfolk/issues?query_id=1
I'll probably be working on SMS alerting and disk snapshots next.
Cheers,
Andy
--
http://bitfolk.com/ -- No-nonsense VPS hosting
Hi,
Support for Direct Debit as a payment method has now been
implemented, both for one-off payments of one or a bundle of
invoices, or as an authorisation allowing us to charge up to the
cost of your service every period.
For more information about Direct Debit, please see our wiki:
https://tools.bitfolk.com/wiki/Direct_Debit
If you would like to use a Direct Debit pre-authorisation then you
can set that up from:
https://panel.bitfolk.com/account/billing/
Don't forget to cancel any PayPal subscription or bank standing
order you may have if you do that. We can also cancel PayPal
subscriptions for you if you ask support to do so.
At the moment Direct Debit is restricted to UK bank accounts
although I am told that our payment provider GoCardless intends to
expand the service into other European countries in early 2013.
Naturally I would encourage you to use whichever payment method you
find most convenient, but if you have no preferences then Direct
Debit is our new favourite method and I'd love it if you all
switched to that if possible!
The "invoices" page of the panel has also gained the ability to let
you pay a bundle of invoices by Direct Debit, PayPal or Google
Wallet.
You can see that from:
https://panel.bitfolk.com/account/invoices/
but also the payment page for any given invoice is:
https://panel.bitfolk.com/account/invoices/pay/<invoice_number>
so that link is now being included in the renewal emails.
Some customers have notes on their account that ask for payment
requests to be sent through PayPal or Google Wallet each time.
That's no longer going to be happening because the renewal email
itself now fulfils that purpose. We are sending a direct email to
this effect the next time a bill is raised for one of these
customers.
If you have any question about any of this then please feel free to
ask here, or to support(a)bitfolk.com.
Now that's out of the way it may be a good time to look at the list
of feature requests again:
https://tools.bitfolk.com/redmine/issues?query_id=1
The most popular feature request, setting reverse DNS, is actually
only needing the IPv6 parts done. So at the moment it looks like SMS
alerting and disk snapshots are the most-wanted features.
If you feel that's not the case for you then I would encourage you
to log in to that site (your usual credentials) and vote things up
or down, and add any new features you are interested in.
Cheers,
Andy
--
http://bitfolk.com/ -- No-nonsense VPS hosting
Hi,
BitFolk's Terms and Conditions at
http://bitfolk.com/policy/terms.html were modified today. The
modifications were purely typographical and grammar-related and do
not represent any change in actual T's&C's.
I mention it only because the document has a "last modified" date
and we promised to notify this list of any updates. Probably what we
should do is just publish a revision history so that trivial changes
such as this don't need an announce email.
I've recorded that as a feature request:
https://tools.bitfolk.com/redmine/issues/100
Cheers,
Andy
--
http://bitfolk.com/ -- No-nonsense VPS hosting
Hi,
At the moment there sees to be heavy packet loss to one of our
secondary name servers, b.authns.bitfolk.com, and those of you with
domains hosted by us will have received some alerts because of that.
I've reported it to the hosting company involved and once it is
resolved you'll receive RECOVERY alert.
Cheers,
Andy
--
http://bitfolk.com/ -- No-nonsense VPS hosting
Hello,
If you always transfer less than the inclusive data transfer quota
per month (currently 200GB), then the rest of this email will most
likely not be of interest to you. That should have got rid of
approximately 88% of you.
Still if you do less than 500GB/month it's probably not of interest.
Around 1% of you left now.
Having recently taken on a fairly high-bandwidth customer (by VPS
standards anyway), I had to come up with some pricing for 95th
percentile bandwidth billing.
Should anyone else be interested, the details are here:
https://tools.bitfolk.com/wiki/Bandwidth
If you are curious as to what your 95th percentile measurements
were, please send a support ticket and I'll tell you.
If you are curious as to what your future 95th percentile
measurements might be, please send a support ticket and I'll set up
a Cacti graph for you with a 95th percentile line on it so you can
compare.
If you have any questions not answered by the wiki page, please do
ask, either on- or off-list.
Cheers,
Andy
--
http://bitfolk.com/ -- No-nonsense VPS hosting
Hi,
Some alerts were sent out for customer DNS domains hosted on
b.authns.bitfolk.com earlier today.
The hosting provider for that server is currently under a denial of
service attack and as a result there is heavy packet loss. I've
disabled further alerts regarding it for now because there's nothing
we can do about it.
The other two DNS servers ("a" and "c") are fine so this should not
have much of an effect on the resolution of customer domains.
Cheers,
Andy
--
http://bitfolk.com/ -- No-nonsense VPS hosting
