Hello,
I realised yesterday after receiving a ticket where a customer asked
what was going on with the VPS specs, that I had not actually posted
anything on this announce list about the hardware refresh and
related VPS spec upgrades that are ongoing.
I have to remedy that now, because to a customer who knows nothing
of this upgrade process it just looks like we are selling better
spec VPSes to new customers and leaving existing customers to pay
inflated prices indefinitely. That means many of you are now going
to receive the same information you already know, so sorry about
that.
Back in July I said that VPS spec upgrades were coming soon:
http://lists.bitfolk.com/lurker/message/20150713.213922.6b419596.en.html
There was more initial delay than I would have liked:
http://lists.bitfolk.com/lurker/message/20150802.112450.2c7d67f5.en.html
…but since September things have been proceeding fairly rapidly and
at this point just over 36% of the customer base has been upgraded.
I made a wiki page which I update regularly:
https://tools.bitfolk.com/wiki/Hardware_refresh,_2015-2016
At the moment because of external pressures on which machines must
be removed from colo first we've had to be more selective about
which customers we offered upgrades to¹, but I think we are quite
close (weeks away) to the point where we can just ask the whole
remaining customer base who wants to be upgraded, and proceed mostly
in order of response.
A big down side of doing things this way is that we have many months
where existing customers are stuck paying the same price for a lower
spec than that which new customers can get, and in many cases
hitting a renewal point and paying again for the lower spec.
We would love to have been able to just cut over to higher specs in
one go. As the majority of customers pick the smallest plan, and the
upgrade from 480M to 1,024M is more than double, that would require
us to have about double the RAM available immediately and it just
wasn't feasible.
We have been able to provide pro rata service credit for those
finding their new spec more than they need and requesting a
downgrade mid-contract.
If you have any questions, please have a read of the wiki link above
and if not answered there then do let us know.
Cheers,
Andy
¹ In fact it is more like which customers we force upgrades upon,
because the response rate is only about 20%, yet we still need the
older machines cleared of customers.
--
http://bitfolk.com/ -- No-nonsense VPS hosting
Hi,
There's been quite a run of gmail believing that all email from our
Request Tracker was spam and automatically filing it into your spam
folder.
So, if you use gmail please could you have a look in your spam
folder and see if there is any bitfolk email in there, and if so
please do mark it as "not spam".
Meanwhile I have added DKIM, SPF and DMARC to emails from
support(a)rt.bitfolk.com so hopefully this is less likely to happen in
future.
Cheers,
Andy
--
http://bitfolk.com/ -- No-nonsense VPS hosting
