Hi,
If you don't pay us by bank transfer or standing order then you can
ignore this email.
BitFolk's bank details have changed. The old ones should still work
but next time it is convenient it would be good if you would update
to the new ones.
The new bank details are listed on every invoice generated after
1600Z today, and also in your Panel at:
https://panel.bitfolk.com/account/invoices/#toc-bank-details
Despite Barclays assuring me that I would still be able to log in and
download a final statement after the old account was closed, it
appears I cannot do that so I'm unable to see any bank payments made
in the last couple of days. I expect I'll get a final paper copy of
the statement through the post in the next week and will be able to
mark those payments as settled then.
So if you made a bank payment in the last few days but the invoice
is still marked as outstanding, do not worry. Get in touch if you
start to receive late payment reminders about it.
Cheers,
Andy
--
https://bitfolk.com/ -- No-nonsense VPS hosting
Hi,
At approximately 22:58Z on 16 August host "elephant" became
unresponsive and we received alerts for every customer/service on
it. Its BMC serial console connected but was also unresponsive.
After determining that it was still powered on but not responding,
around 23:13Z I decided to power cycle it.
This appears to have gone without incident and by around 23:17Z
customer VMs were starting to be booted; this completed by around
23:31Z.
If you are still experiencing problems with your service please in
the first instance have a look at your Xen Shell console to see if
you spot anything obvious.
https://tools.bitfolk.com/wiki/Xen_Shell
If that doesn't help, please open a support ticket.
I still do not know what caused elephant to hard lock up. There are
no hardware events logged. It may happen again in which case we will
need to look at swapping it out, which will come with some downtime
for those hosted on it.
Apologies for the disruption and thanks for your patience.
Cheers,
Andy
--
https://bitfolk.com/ -- No-nonsense VPS hosting
