Hi, At approximately 22:58Z on 16 August host "elephant" became unresponsive and we received alerts for every customer/service on it. Its BMC serial console connected but was also unresponsive. After determining that it was still powered on but not responding, around 23:13Z I decided to power cycle it. This appears to have gone without incident and by around 23:17Z customer VMs were starting to be booted; this completed by around 23:31Z. If you are still experiencing problems with your service please in the first instance have a look at your Xen Shell console to see if you spot anything obvious. https://tools.bitfolk.com/wiki/Xen_Shell If that doesn't help, please open a support ticket. I still do not know what caused elephant to hard lock up. There are no hardware events logged. It may happen again in which case we will need to look at swapping it out, which will come with some downtime for those hosted on it. Apologies for the disruption and thanks for your patience. Cheers, Andy -- https://bitfolk.com/ -- No-nonsense VPS hosting