Hi, There's been quite a run of gmail believing that all email from our Request Tracker was spam and automatically filing it into your spam folder. So, if you use gmail please could you have a look in your spam folder and see if there is any bitfolk email in there, and if so please do mark it as "not spam". Meanwhile I have added DKIM, SPF and DMARC to emails from support(a)rt.bitfolk.com so hopefully this is less likely to happen in future. Cheers, Andy -- http://bitfolk.com/ -- No-nonsense VPS hosting