> b) After at least 21 days of sending email alerts to the main
> contact and the emergency contact and receiving no response, the
> VPS's networking will be suspended. Networking will be re-enabled
> when contact is re-established and a plan for securing the
> problem service is agreed by both BitFolk and the customer.
>
> I have already broached this question on IRC and basically no one
> was in favour of (a) because they did not feel that surprise
> invoices would go down well.
I actually got a problem with b).
My home (personal) contact stuff goes almost exclusively via bitfolk.
That includes email/sms/jabber/phone[voip], so if my VPS gets shut down
it's difficult to contact me. (There is some redundancy but not in the
frontend really and I can't be bothered to create automatic fail-overs
etc..)
When there are problems and I don't respond, it's usually because I'm
not receiving the messages and are thus not in a position to do anything
about it.
Cutting off the server makes the matter worse for me.
For me, keeping the service going is top-most priority.
Could I "elect" to to be invoiced rather than shutdown? For example, as
an option on the Panel?
