Andy Smith <andy@???> said, in message
20161215152008.GJ1804@???:
>
> b) After at least 21 days of sending email alerts to the main
> contact and the emergency contact and receiving no response, the
> VPS's networking will be suspended. Networking will be re-enabled
> when contact is re-established and a plan for securing the
> problem service is agreed by both BitFolk and the customer.
Option b) doesn't sound excessive to me. When I was looking after
student networking at a Uni, we suspended network access for
misbehaving hosts with *much* less effort than that! Might be
worth your while publicising the fact that people can register
an emergency contact though. I'd not noticed this or registered
one myself (now fixed).
Option a) would (unless I'm missing it) require a change of your
terms and conditions and presumably a non-responsive contact could
claim they were never told about the changed T&C's. So, unless you
actually enjoy the task of chasing someone for cash they don't
want to pay, option a) probably isn't going to make your life
any easier!
Cheers,
Alun.
--
Dr. Alun Jones, auj@???, 01970 622637
Mathemateg, Ffiseg a Chyfrifiadureg, Prifysgol Aberystwyth
Mathematics, Physics & Computer Science, Aberystwyth University
