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1123 discussions

Re: [bitfolk] What do you expect to happen when you authorise a Direct Debit mandate?

by Rob Smith

Hi Andy, Another vote for option b. Regards Rob Every time there is one of these misunderstandings I explain why > this happened and ask how they would like it to be changed so that > it doesn't happen any more, but sadly I have never really received > any concrete suggestions even from the people it has happened to. I'm > pretty sick of this happening so I want to do something about it. > > So, I shall ask all of you, how would you expect it to work? > > a) As soon as a mandate is authorised, just charge all existing > invoices immediately > > Very tempting. Very simple. I fear there will be at least one > person that will claim they never expected that to happen, and a > returned Direct Debit has caused them to incur an eleventy > billion pound penalty charge from their bank, their mortgage > payment got rejected, and now there are men outside in shiny > leather jackets. > > b) As soon as the mandate is authorised, if the customer has > existing invoices that are unpaid, there is a very noticeable > message on the screen like: > > You seem to have unpaid invoices: > > #41234 £107.88 > #41239 £1.92 > > Pre-existing invoices won't be automatically submitted for > payment by Direct Debit. You can <a href="…">pay them now</a> > by a one-off Direct Debit or any of our other supported > payment methods. > > I like (b). > > I am open to other ideas if you have any. I can't really think of > any. > >

4 years, 6 months

A naming contest has begun for two new servers

by Andy Smith

Hi, We seek to name two new servers. Customers may enter suggestions on this wiki page, in alphabetical order under the "Current naming contests" header: https://tools.bitfolk.com/wiki/BitFolk_server_naming#Current_naming_contests Log in to the wiki with your usual BitFolk credentials in order to be able to edit pages. See the rest of the article for rules about what will be accepted. Some time in the next week the competition will be closed and two names will be chosen. They will be chosen by some random person¹ — who knows nothing about BitFolk, servers or you — who will be asked, "which of these words do you like the best?" Cheers, Andy ¹ This used to be my partner but when she found out that her selections were a competition she told me it was too much pressure disappointing those of you whose suggestions weren't selected, so it has been random persons for the last couple of years. -- https://bitfolk.com/ -- No-nonsense VPS hosting

4 years, 6 months

BitFolk's bank details changed (but the old ones will still work)

by Andy Smith

Hi, If you don't pay us by bank transfer or standing order then you can ignore this email. BitFolk's bank details have changed. The old ones should still work but next time it is convenient it would be good if you would update to the new ones. The new bank details are listed on every invoice generated after 1600Z today, and also in your Panel at: https://panel.bitfolk.com/account/invoices/#toc-bank-details Despite Barclays assuring me that I would still be able to log in and download a final statement after the old account was closed, it appears I cannot do that so I'm unable to see any bank payments made in the last couple of days. I expect I'll get a final paper copy of the statement through the post in the next week and will be able to mark those payments as settled then. So if you made a bank payment in the last few days but the invoice is still marked as outstanding, do not worry. Get in touch if you start to receive late payment reminders about it. Cheers, Andy -- https://bitfolk.com/ -- No-nonsense VPS hosting _______________________________________________ announce mailing list announce(a)lists.bitfolk.com https://lists.bitfolk.com/mailman/listinfo/announce

4 years, 7 months

rngd using high cpu

by Hugh Frostick

Hi All I have a VPS on Centos 7.8 with Virtualmin which is ok. I have a new VPS on Centos 8.2 with Virtualmin (and different purpose set up - principally has Dovecot) which has this process using 60-95% cpu: /sbin/rngd -f --fill-watermark=0 Just rebooted and it simply carried on again. Grateful for any tips where to look to sort this out. Cheers, Hugh

4 years, 7 months

juniper support?

by Conrad Wood

Hi, Does anyone here happen to have a juniper support contract? I bought a 2nd hand SRX110H and are disappointed to learn that support for VDSL requires a firmware upgrade. Without a support contract juniper won't give me the file I need. I wonder if someone could be so kind to open the case for me and ping me the file. Conrad

4 years, 7 months

2020-08-16 22:58Z - Host "elephant" locked up and required a power cycle

by Andy Smith

Hi, At approximately 22:58Z on 16 August host "elephant" became unresponsive and we received alerts for every customer/service on it. Its BMC serial console connected but was also unresponsive. After determining that it was still powered on but not responding, around 23:13Z I decided to power cycle it. This appears to have gone without incident and by around 23:17Z customer VMs were starting to be booted; this completed by around 23:31Z. If you are still experiencing problems with your service please in the first instance have a look at your Xen Shell console to see if you spot anything obvious. https://tools.bitfolk.com/wiki/Xen_Shell If that doesn't help, please open a support ticket. I still do not know what caused elephant to hard lock up. There are no hardware events logged. It may happen again in which case we will need to look at swapping it out, which will come with some downtime for those hosted on it. Apologies for the disruption and thanks for your patience. Cheers, Andy -- https://bitfolk.com/ -- No-nonsense VPS hosting _______________________________________________ announce mailing list announce(a)lists.bitfolk.com https://lists.bitfolk.com/mailman/listinfo/announce

4 years, 7 months

No more 32-bit Xen PV guests from Linux kernel version 5.9

by Andy Smith

Hello, A patch removing support for 32-bit Xen PV mode guests was merged into what will be Linux kernel version 5.9: https://git.kernel.org/torvalds/c/0520058d0578c2924b1571c16281f873cb4a3d2b We hope to have switched to PVH mode before any distribution you use makes it to the 5.9 kernel, but if you are still using 32-bit it would be a good idea to consider a reinstall or upgrade to 64-bit. Cheers, Andy -- https://bitfolk.com/ -- No-nonsense VPS hosting

4 years, 7 months

Backup usage alerts haven't been happening

by Andy Smith

Hi, It's come to my attention that customers haven't been receiving backups usage alerts as described here: https://tools.bitfolk.com/wiki/Backups#Usage I have been receiving copies of them, but customers haven't. This was first reported today and seems to have been the case since we switched from Nagios to Icinga2 in December 2018. Sorry about that. I expect to have it fixed shortly. There are currently 7 customers who are over their backup quota so when it's fixed you'll start receiving those alerts again. Backups not happening leads to "backups age" alerts, and they have always been working. Those 7 customers have been receiving those ones. Cheers, Andy -- https://bitfolk.com/ -- No-nonsense VPS hosting _______________________________________________ announce mailing list announce(a)lists.bitfolk.com https://lists.bitfolk.com/mailman/listinfo/announce

4 years, 8 months

Backup age alerting blip

by Andy Smith

Hi, For those who have backups hosted on backup4, you will have today received some alerts like this: [PROBLEM] backup age ruminant on backup4.bitfolk.com is CRITICAL! (or it may have said WARNING instead of CRITICAL) This was caused by me doing some work on that host that reset timestamps on the backup directories leading to false positive alerts, until the next backup run. The work is finished now so by now you should have received a corresponding "OK" recovery notification. If you did not then there is an actual problem. You can check at: https://mon.bitfolk.com/ as all customers with backups do have monitoring set up. Apologies for the confusion; I will try to remember to set such monitoring into downtime mode in future. Cheers, Andy -- https://bitfolk.com/ -- No-nonsense VPS hosting _______________________________________________ announce mailing list announce(a)lists.bitfolk.com https://lists.bitfolk.com/mailman/listinfo/announce

4 years, 9 months

private connection between VPS?

by Conrad Wood

Hi, is there a way to get a private, secure connection between two VPSs? I currently use ipsec and openvpn but it does seem a bit wasteful as it uses a ton of CPU of route traffic through. If they both are/were on the same host, a bridge would so much more efficient. Otherwise maybe some sort of VLAN? Conrad

4 years, 9 months

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