Hello, TL;DR version ============= We're now in the position to be able to provide you with double your current amount of memory for the same price. Please contact support to ask for your upgrade and it will happen, though your VPS may need to be moved between servers. If you're not bothered then just do nothing and it will still happen eventually. Long version ============ Unfortunately, while there is enough total capacity to do this, some individual servers do not have enough spare memory to do it immediately. Some customers will need to have their VPSes moved in order to get the upgrade. Experience has shown that this can be a lengthy process, so although I am strongly opposed to offering new customers something that existing customers can't have, I also do not want to spend that whole time being less competitive. So, those who want to have their upgrade just need to ask and you can have it immediately, but we may need to move your VPS between hosts to do it. If you don't care then you can just do nothing and eventually when enough moves have been done, the upgrade can happen all at once for everyone who didn't get it yet. Here's some more information: https://tools.bitfolk.com/wiki/Memory_upgrade,_May_2017 If you have any questions that aren't answered there then please ask, and the answer will be added there. Cheers, Andy -- https://bitfolk.com/ -- No-nonsense VPS hosting