Hi, Around 0920Z today, monitoring notified me that host "snaps" wasn't responding. I could get no response over the network and even the serial console was completely unresponsive. I had no option but to hard power cycle it. It is now booted again and all customer VPSes on it should be started again but I do not yet know the reason for the outage and am still investigating. Apologies for the disruption. Cheers, Andy -- https://bitfolk.com/ -- No-nonsense VPS hosting