Hi, Being able to store multiple contacts has been a long-requested feature: https://tools.bitfolk.com/redmine/issues/22 The first phase of this work has now been deployed to the panel web site. That's just the ability to store and edit multiple contact records. If you visit: https://panel.bitfolk.com/account/contacts/#toc-address-book you'll be able to add/change/remove contact records. These aren't very useful though until the other parts of BitFolk's infrastructure can make use of them, and most of that work is still to come. The most common use of a different contact is for monitoring/alerting, so that has been implemented first. You can control who gets alerts by creating contact records and assigning them to the "Alerting" role. For those of you who have monitoring set up: - If you have no contacts assigned to the "Alerting" role then alerts will go to your main customer record. - If you have at least one contact in the "Alerting" role then alerts will go there instead. Each contact will get a copy. - Everyone who already had a different email address set in our monitoring has had a contact created and assigned to the "Alerting" role for this purpose, so no action needs to be taken to keep things behaving the same as they did before. Other common requests for alternate contact details were for billing and data transfer reports. These roles will be added as soon as the relevant BitFolk systems are made to support them. In the mean time I would suggest one useful thing to do is for people who care about being contacted in an emergency to add at least one contact to the "emergency" role, with a mobile phone number and/or email address that is not hosted on your VPS. We would only use those details to contact you if we really needed to, when your main email address does not seem to be working. Cheers, Andy -- http://bitfolk.com/ -- No-nonsense VPS hosting