Hi, We've had reports that the password reset feature of the panel is broken at the moment. Some new code was pushed live a few days ago and this obviously got past testing. I am working on fixing this as a top priority, but in the mean time if you do require a password reset please: 1. Check to see if we've fixed it yet 2. If not, contact support@ requesting reset 3. Use phone if urgent and you haven't received confirmation that it's been done yet I do expect it to be fixed today. https://tools.bitfolk.com/redmine/issues/80 Apologies for the inconvenience. Cheers, Andy -- http://bitfolk.com/ -- No-nonsense VPS hosting