Intermittent packet loss today between 21:04Z and 21:23Z

Hi, Today there were some periods of intermittent packet loss on both IPv4 and IPv6 between 21:04Z and 21:23Z. For IPv6 it was more severe (not all customers, but if you were affected it was 100% loss) between 21:04Z and 21:13Z. Then there was a further period of intermittent IPv4 packet loss between 21:19Z and 21:22Z. This happened during some scheduled network reconfiguration on the part of our colo provider. It was intended to be non-service-impacting, but unfortunately multiple different problems were encountered. I took no part in what was going on (it was solely on their equipment) but I made sure I was online so that if there were any problems I could spot them and help diagnose them promptly. That helped things get resolved faster. The problems encountered were unanticipated and the colo provider apologises for the disruption, but I should also apologise because I admit I did not ask for a detailed plan of what exactly they were doing as beyond looking out for problems I had no involvement. Had I asked for a detailed plan, in hindsight I think I'd have decided it was pretty complicated and would have announced an "at-risk" window. The problems would still have happened, because as I say they were unanticipated, but at least you'd have been able to connect what you were seeing with the maintenance window. If you care for the details of exactly what went wrong let me know and I'll send them to you but they seem like a bit too much detail for this email. The initial work was completed at 21:22:48Z, and a second bit of work was carried out without incident at around 22:00Z. No more work is planned so no more problems are expected. Apologies again for the disruption. Cheers, Andy -- https://bitfolk.com/ -- No-nonsense VPS hosting