Author: john lewis Date: To: users Subject: Re: [bitfolk] 2014-11-26 ~1432Z: Problem with kwak.bitfolk.com,
and IPv6 (all hosts)
On Fri, 28 Nov 2014 23:45:47 +0000
Dom Latter <bitfolk-users@???> wrote:
> On 27/11/14 09:25, Andy Smith wrote:
> > Hello,
> >
> > On Wed, Nov 26, 2014 at 03:27:10PM +0000, Andy Smith wrote:
> >> - How kwak came to be power cycled
> >
> > Someone from our colo provider was working in the rack (on other
> > hardware) at the time of the power interruption and most likely
> > knocked into the power distribution unit (PDU) end of the cable
> > causing a momentary power loss.
>
> Ah, a PISR [1] event.
>
> I'll say it again: for People Like Me, this sort of transparent
> and honest communication with customers, affected or not, is
> a *far* more effective Marketing Tool than some sort of bogus
> "100% SLA" [2].
>
> One small suggestion though. As an affected customer, I didn't
> submit a support ticket as I figured it was almost certainly
> being dealt with, and me sticking my oar in would just cause
> unnecessary work. OTOH I didn't seem to be able to find
> anything on bitfolk.com telling me about it. Perhaps it's
> all Twitter these days? I don't know, I don't do Twitter.
>
> So perhaps a simple server status page on the website?
>
> The nearest I could find was the traffic reports that showed
> zero bytes in or out for kwak, so I could figure out that
> it wasn't just me, then.
I didn't know there had been a problem until Andy told us, my VPS
must have re-booted without any problem as I didn't get a warning
message from Nagios.
What is twitter?
;-)
--
John Lewis
Debian & the GeneWeb genealogical data server
