Re: [bitfolk] 2014-11-26 ~1432Z: Problem with kwak.bitfolk.c…

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Author: Sämi Bächler
Date:  
To: users
Subject: Re: [bitfolk] 2014-11-26 ~1432Z: Problem with kwak.bitfolk.com, and IPv6 (all hosts)
On 29/11/14 00:45, Dom Latter wrote:
> On 27/11/14 09:25, Andy Smith wrote:
>> Hello,
>>
>> On Wed, Nov 26, 2014 at 03:27:10PM +0000, Andy Smith wrote:
>>> - How kwak came to be power cycled
>>
>> Someone from our colo provider was working in the rack (on other
>> hardware) at the time of the power interruption and most likely
>> knocked into the power distribution unit (PDU) end of the cable
>> causing a momentary power loss.
>
> Ah, a PISR [1] event.
>
> I'll say it again: for People Like Me, this sort of transparent
> and honest communication with customers, affected or not, is
> a *far* more effective Marketing Tool than some sort of bogus
> "100% SLA" [2].

+1