Author: Sämi Bächler Date: To: users Subject: Re: [bitfolk] 2014-11-26 ~1432Z: Problem with kwak.bitfolk.com,
and IPv6 (all hosts)
On 29/11/14 00:45, Dom Latter wrote: > On 27/11/14 09:25, Andy Smith wrote:
>> Hello,
>>
>> On Wed, Nov 26, 2014 at 03:27:10PM +0000, Andy Smith wrote:
>>> - How kwak came to be power cycled
>>
>> Someone from our colo provider was working in the rack (on other
>> hardware) at the time of the power interruption and most likely
>> knocked into the power distribution unit (PDU) end of the cable
>> causing a momentary power loss.
>
> Ah, a PISR [1] event.
>
> I'll say it again: for People Like Me, this sort of transparent
> and honest communication with customers, affected or not, is
> a *far* more effective Marketing Tool than some sort of bogus
> "100% SLA" [2]. +1
