Thanks, Ian. I was just going to check but it turns out the issue has been
resolved since. Might add 8.8.8.8 as well.
On 18 December 2013 20:16, Ian <hobson42@???> wrote:
> Hi Thomas,
>
> As another VM customer, I can well understand your distrust of "customer
> support" understanding the issue.
>
> Have had similar problems in the past, and eventually discovered that it
> was Virgin's non-responsive DNS service.
>
> 8.8.8.8 (Google's service) has been *much* more reliable. I've had no
> problems since I put that first.
>
> Regards
>
> Ian
>
>
> On 18/12/2013 18:32, Thomas Plümpe wrote:
>
> Hi there,
>
> just wanted to check if any other Virgin Media users here are experiencing
> this: When I try to go to http://bitfolk.com or when I try to ssh to my
> VPS it takes forever before timing out. Worked fine yesterday but started
> seeing the issue this morning.
>
> I've called Virgin Media's support and they say they'll fix it within
> 24-48h but I'm not confident the person I spoke to has fully understood the
> issue.
>
> Best,
> Thomas
>
> $ tracepath bitfolk.com
> 1: thomas-ThinkPad 0.112ms pmtu 1500
> 1: router.asus.com 1.118ms
> 1: router.asus.com 0.987ms
> 2: no reply
> 3: croy-core-2a-ae6-628.network.virginmedia.net 10.534ms
> 4: brnt-bb-1a-ae9-0.network.virginmedia.net 11.218ms
> 5: popl-bb-1b-et-700-0.network.virginmedia.net 10.940ms
> 6: popl-bb-1c-ae1-0.network.virginmedia.net 9.916ms asymm
> 4
> 7: tele-ic-5-ae0-0.network.virginmedia.net 13.265ms asymm
> 5
> 8: no reply
> [snip]
> 31: no reply
> Too many hops: pmtu 1500
> Resume: pmtu 1500
>
>
>
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