Hi Thomas,
As another VM customer, I can well understand your distrust of "customer
support" understanding the issue.
Have had similar problems in the past, and eventually discovered that it
was Virgin's non-responsive DNS service.
8.8.8.8 (Google's service) has been *much* more reliable. I've had no
problems since I put that first.
Regards
Ian
On 18/12/2013 18:32, Thomas Plümpe wrote:
> Hi there,
>
> just wanted to check if any other Virgin Media users here are
> experiencing this: When I try to go to http://bitfolk.com or when I
> try to ssh to my VPS it takes forever before timing out. Worked fine
> yesterday but started seeing the issue this morning.
>
> I've called Virgin Media's support and they say they'll fix it within
> 24-48h but I'm not confident the person I spoke to has fully
> understood the issue.
>
> Best,
> Thomas
>
> $ tracepath bitfolk.com <http://bitfolk.com>
> 1: thomas-ThinkPad 0.112ms pmtu 1500
> 1: router.asus.com <http://router.asus.com> 1.118ms
> 1: router.asus.com <http://router.asus.com> 0.987ms
> 2: no reply
> 3: croy-core-2a-ae6-628.network.virginmedia.net
> <http://croy-core-2a-ae6-628.network.virginmedia.net> 10.534ms
> 4: brnt-bb-1a-ae9-0.network.virginmedia.net
> <http://brnt-bb-1a-ae9-0.network.virginmedia.net> 11.218ms
> 5: popl-bb-1b-et-700-0.network.virginmedia.net
> <http://popl-bb-1b-et-700-0.network.virginmedia.net> 10.940ms
> 6: popl-bb-1c-ae1-0.network.virginmedia.net
> <http://popl-bb-1c-ae1-0.network.virginmedia.net> 9.916ms asymm 4
> 7: tele-ic-5-ae0-0.network.virginmedia.net
> <http://tele-ic-5-ae0-0.network.virginmedia.net> 13.265ms asymm 5
> 8: no reply
> [snip]
> 31: no reply
> Too many hops: pmtu 1500
> Resume: pmtu 1500
>
>
>
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