Hi Simon,
On Wed, Sep 25, 2024 at 11:17:52AM +0100, Simon Kelley via BitFolk Users wrote:
On 23/09/2024 02:08, Andy Smith via BitFolk Users
wrote:
Past experience has shown that the majority of people won't be
interested in the upgrade and would rather not have to do anything, so
this communication is going to have to say something like, "if we don't
hear back from you to schedule this within 15 days, we will schedule it
ourselves for a date no sooner than 30 days from now".
This sort-of-implies that upgrading the VM spec requires that the customer
needs to upgrade their VM installation too, or stick to the old spec. Or
have I got the wrong end of the stick?
If I understand you correctly, this is not the case, and I would like to
understand why you have come to this conclusion so that I can avoid
implying it when we communicate about this in future.
If we bump your specs up, procedurally that is the same as you ordering
different specs today. Changing the amount of memory or disk doesn't
force you to reinstall your VM. It often doesn't even require you to
reboot.
I mean, clearly if you reduce the amount of disk and you currently are
using more disk than what you want to go down to then that is impossible
without you changing something, but we are talking about increases here.
If what you quote me saying above was confusing, what I was trying to
say was:
In the past, despite there being an offer of increased specs for
the same price when we undertake this work, customers have tended to
prefer to not respond. I therefore do not expect this inducement to
fully allow any of our servers to be emptied, and in every case
customers will have to be presented with a deadline to agree when we
do this work.
Was it the "rather not have to do anything" part which you felt implied
that there would be some work for the customer to do? In this case I
simply meant "agree a time for BitFolk to do the work of moving their VM
to another machine" being the entirety of what a person would have to
do here¹. Sometimes people just don't want to make decisions or reply to
emails or whatever.
Some have said that the fact that a majority of people prefer to just
not reply indicates that we shouldn't even ask and should just tell
people when it's going to happen to them. As a middle ground I am saying
that this time we will include a deadline for response.
In case it is not clear why customer VMs must be moved:
- We need to upgrade the OS on any existing server that we do not intend
to dispose of and it is assumed that very few customers would tolerate
an hour or so of downtime while that happens.
- On most of our servers there will be no room for increasing the memory
allocated to each VM as they run near to 100% memory allocation.
I do not
expect to take away the legacy assignments from out of the
2001:ba8:1f1::/48 provided by Jump from existing VMs, but after we begin
rolling this out new VPS orders and new self-installs will not have the
legacy IPv6 space. At some point in the fairly distant future a retirement
date will be announce for that range.
When the distant future arrives (it's always sooner than you think) will it
be possible to route old and new subnets in parallel for a while?
I don't expect to ever take away the Jump /64s but they do belong to
Jump, so if Jump ceases to exist as a business or if BitFolk decides to
change colo provider, we lose the ability to use those IPs. That is not
the case for the 85.119.80.0/21 IPv4 space, which is BitFolk's, as is
the 2a0a:1100::/29 which we should also be using.
What happened in January was stressful enough so it's not like we will
be casually looking for a different colo provider but the point is that
BitFolk could survive the loss of Jump as a supplier but those IPs
won't.
Thanks,
Andy
¹ If we end up growing disks then it DOES require action from the
customer to MAKE USE of the extra disk space, as they have to grow
their file system. But nothing breaks if they don't ever get around to
doing that; their file system just stays smaller than the device it's
on, and BitFolk doesn't care about that.
--
https://bitfolk.com/ -- No-nonsense VPS hosting