On 2013-06-26 13:20, Luke Taylor wrote:
Hi all,
I'm having major issues with
Hotmail/Outlook.com junking every single
email (100% transactional) I send from my VPS ('Smartscreen blocked this
email..') and is causing a headache in the form of customer
complaints/support especially as the majority aren't technically
inclined. I haven't had any issues whatsoever from any other major email
providers and I only send a very low email volume (usually less than 500
emails a month in total).
I've done everything I can think of to ensure I'm a reputable sender..
SPF/SenderID, DKIM and Reverse DNS all validate perfectly. Mail server
uses an appropriate HELO, my IP is sparkly clean and not on any
blacklists. Signed up to Hotmail complaints feedback loop, smart network
data services, went through an automatic mitigation procedure which was
apparently successful. The emails I send are mostly just plaintext
alerts/receipts so there isn't really much I can do to make them look
less 'spammy' and more 'hammy'.
I'm still dealing with Hotmail directly to find out what the problem is,
but I was just wondering if anyone might have any suggestions? Have you
experienced this? Perhaps I should just give up and relay mail via a
high reputation ISP such as Amazon SES or something..
Cheers,
Luke
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I would persevere, at least for a while, it sounds like you're doing
things right. I had a few issues when I first set up my email server
(not on bitfolk yet) but it's all OK now so perhaps it's a matter of
waiting a bit before Hotmail 'trusts' you?
Links:
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