[bitfolk] Progress of hardware refresh / VPS upgrades

Hi, I thought I'd give you an update on the progress of the hardware refresh / VPS upgrade. After the SSD problems were resolved by means of a firmware update from Intel, the first paying customers were offered an upgrade around September 6th. In the ~3 weeks since then I've managed to upgrade 13.8% of the customer base. I was on holiday in the middle of that for a week so hopefully things will go a little faster between now and Christmas. There is a particular preference to the order in which upgrades are being offered at the moment, so I'm afraid that you will have to wait until it is offered, however I hope that me showing that just over 13% got done does reassure you that your turn will actually come! The one new piece of hardware that is live at the moment is currently serving an average of around 2,500 IOPS while maintaining an average wait time below 0.5ms. Meanwhile the busiest of the older servers is serving around 520 IOPS with an await of 16ms (worse during extended periods). Overall CPU usage is at 15.4%, although this is higher than it needs to be as it is obvious that one customer has something pinning one CPU core at 100%, which is probably not intentional on their part. 65% of storage has been used compared to 47% of memory, so it's probably storage that's going to run out first. I'm confident that more will fit on that host without compromising performance but over the next couple of weeks I will bring further hardware live so as to prevent there being any delay. Once the next host is live I intend to offer upgrades more widely, rather than just the rather more select group that they have been offered to so far. I still have priorities that revolve around trying to empty off old hosts that I really want gone or ease load on others, and I will probably accomplish this by directly contacting those users and scheduling the work with no option to ignore me. :) But in the meantime I see no reason why I should not be able to put some sort of "request a free upgrade" button on the panel for everyone else to click. It is still yet to be decided what will need to happen about: - Costs of additional storage. - Costs of backup storage (which will not be SSD-backed). I've put some additional information about the process here: https://tools.bitfolk.com/wiki/Hardware_refresh,_2015-2016 If you have any questions not covered there then please let us know, either on- or off-list. Cheers, Andy -- http://bitfolk.com/ -- No-nonsense VPS hosting