Author: Richard Dignall Date: 2016-12-19 14:32 -000 To: users Subject: Re: [bitfolk] How to handle unresponsive customers with issues that
cannot be ignored
On Mon, Dec 19, 2016, at 02:30 PM, Roger Light wrote: > It makes sense to me now that you've said that. I think it's confusing
> as it is. For those people with only a single person on the account I
> imagine there is a tendency to ignore the "add another contact" option
> because I'm already the contact and so there should be no need.
This. At some point I probably clicked to add a new contact, saw that
there were no obvious fields that linked to anything different that
wasn't in the main contact, and clicked Cancel.
