Author: Roger Light Date: To: users Subject: Re: [bitfolk] How to handle unresponsive customers with issues that
cannot be ignored
On Mon, Dec 19, 2016 at 1:49 PM, Andy Smith <andy@???> wrote:
> I was hoping to eventually get rid of that main contact, turning it
> into just another contact. So as a consequence I'm not keen to add
> anything new to it (like phone numbers).
>
> The main contact used to be all we had, so quite a lot of existing
> code just gets your name and email address out of that. To save
> having to rewrite everything at once I've left the main contact in
> existence but if it is confusing then I will find a way to remove it
> or at least not display it like it is.
It makes sense to me now that you've said that. I think it's confusing
as it is. For those people with only a single person on the account I
imagine there is a tendency to ignore the "add another contact" option
because I'm already the contact and so there should be no need.
