Hi Max,
On Tue, Sep 20, 2011 at 11:38:01AM -0700, Max B wrote:
Any hope you can give us customers more renewal notice
than 7 days? It is not always easy to juggle bills and bank accounts at the end of the
month. I realise that my calendar should have warned me quite apart from your renewal
notice, but It would be a nice touch if you could allow for an automated email 28, 21 14
and 7 days prior to deadline.
Actually there is already a feature request for this:
https://tools.bitfolk.com/redmine/issues/12
So do please feel free to log in to redmine and comment and/or vote
it up if you'd like to see this happen. It will happen eventually.
In the mean time it may comfort you to know that our credit terms
are 30 days, i.e. you have until 25th October to actually pay. I
would like to reduce the credit terms, but I will not do that until
I've implemented the above request.
After the 25th you will start to receive automated late payment
reminders, but nothing will actually happen to your service until
25th October.
Cheers,
Andy
--
http://bitfolk.com/ -- No-nonsense VPS hosting