Hello, BitFolk's terms and conditions were updated today. The following clause was added: # The Customer remains liable to pay all charges for The Service during any period of suspension The purpose of this clause is so that customers who had their services suspended for any of the reasons covered in the terms (commonly non-payment of an invoice within 30 days of due date, being the source of network abuse, etc.) are absolutely clear that they are not entitled to ongoing service (nor a refund) to cover the period of time that their service was not available to them. The rationale behind that stance is that, sometimes there is a long period of time between initial suspension and when the customer actually attempts to resolve the matter, and: - the conditions leading up to any suspension of service - the administrative burden of dealing with the ongoing situation - the storage of the customer's data even when not in use by the customer are not zero cost to BitFolk. This modification will take effect in 30 days for existing customers (Wednesday 23rd December), or immediately for new signups. Cheers, Andy -- http://bitfolk.com/ -- No-nonsense VPS hosting