I've used their own DNS hosting and my own, both appear to work well. On Wed, Apr 25, 2012 at 03:53:29PM +0100, James Gregory wrote:

Thanks everyone. We seem to have a winner :-) I'm looking for a new provider after a profoundly unsatisfying support experience from 123 Reg after they bought out Supanames. My POP3 email collection was failing on a works-one-time-in-five basis. I made clear I was using Linux and included server settings, asking them to verify they were still valid after the migration. I received a very short response telling me to check my server settings and including a document about how to configure IMAP on Outlook. Ask the best, Paul -- Sent from my Android phone with K-9 Mail. Please excuse my brevity.

I just said: Actually, before I do, can someone confirm that it's easy to get their control panel to hand over control of DNS to other servers (I know from experience of doing it for someone else, that GoDaddy makes it a pain) and they do domain renewals automatically? What about Gandi? Ian

+1 for Gandi here. The thing that killed 123 for me was when i had weeks of intermittent email after they bought my provider and when I asked for help checking my POP3 settings were still OK on Linux after the migration , I got a really off-hand response telling me how to set up IMAP in Outlook. It was clear the person hadn't bothered to read my email and couldn't give a monkey's that my business email was being affected. Cheers, Paul. S P <sundancecloud(a)gmail.com> wrote: -- Sent from Kaiten Mail on Android. Please excuse my brevity.

+1 Gandi On 31/01/13 09:07, Mike Zanker wrote:

+1 I have just moved from 123-reg to Gandi; very happy so far! Especially things like v6 glue; which was possible albeit a faff with 123 is just part of the default Gandi management tools. On 31 January 2013 12:22, Ian <ian(a)lovingboth.com> wrote:

Same here, I switched from 123-reg to Gandi + PointHQ and it's working great. Cheers, Dave. On Thu, Jan 31, 2013 at 1:25 PM, Simon Bell <admin(a)calmblue.net> wrote:

Hi Jeremy, On Thu, Jan 31, 2013 at 09:29:27AM -0800, Jeremy Kitchen wrote: Hover are not represented on https://tools.bitfolk.com/wiki/Domain_name_registrars so if any of their customers could add some notes about them, that would be appreciated. As well as updates of the other entries of course. Cheers, Andy -- http://bitfolk.com/ -- No-nonsense VPS hosting

Back in January, I said: Somewhat foolishly, I have allowed inertia to mean that I did not switch, because there has been an even bigger WTF. Yesterday, I had a PayPal email regarding a payment to 123-Reg. Looking at the amount, it’s a .com domain for a year. ‘Ah, I must have forgotten to renew one and it’s done it automatically,’ I think, ‘How nice’. Except that today, I had another PayPal email regarding another payment to 123-Reg. Looking at the amount, I go ‘WTF?!’ as it is for rather more, and I know that I have not either registered or forgotten to renew anything today. The next thought is ‘That’s interesting, I haven’t had the usual invoice emailed to my account’s email address for either of these…’ It turns out that yesterday, they renewed a domain – without being asked or sending me any email about it – that does not need renewing until next June. Then today they did it again, this time for another three years. Had this not been done via PayPal, but done via a direct debit or card, I would not have had any notification of this until a statement arrived, possibly nearly two months later. I also said back in January: and that applies even more now. Ian

Andy said: And it would be possible to get a refund on a direct debit, or a chargeback on a card. I don't have any doubt that I will get the money back, one way or another. I do doubt that I can ever trust 123-Reg's systems again. Ian

On 11/07/13 09:22, Mathew Newton wrote: Not directly related to DNS, but success at getting a DD refunded doesn't depend on any factors. If you tell your bank to reverse a DD, then they just have to do it - that's part of the DD guarantee. Banks don't have to assess the rights of the case, and indeed are not generally competent to do so. Of course, if you still owe whoever the money then they can legally pursue you for it, and suspend services or whatever. I've had to use the DD guarantee a few times - most prominently when Demon's accounts department went completely rogue a few years back and started debiting large and completely unjustified sums of money. John

On 11 July 2013 00:49, Andy Smith <andy(a)bitfolk.com> wrote: I hope so. I paid in advance for a cab recently - booked online with Paypal. They cancelled the night before, and of course didn't refund the money. If they don't reply by tomorrow I should get a full refund. Suppose I should be grateful that they phoned me to cancel! Simon