22 Feb
2010
22 Feb
'10
4:12 p.m.
Hi,
At approximately 1559Z today, host dunkel was power cycled. This
was not planned maintenance. The customer VPSes on this host are
being restarted as I type and I am investigating the cause further.
Please accept my apologies for the disruption.
Cheers,
Andy
--
http://bitfolk.com/ -- No-nonsense VPS hosting
22 Feb
22 Feb
4:30 p.m.
New subject: 2010-02-22 1559Z: Unscheduled power cycle of server dunkel
Hi,
On Mon, Feb 22, 2010 at 04:12:27PM +0000, Andy Smith wrote:
At approximately 1559Z today, host dunkel was power
cycled. This
was not planned maintenance. The customer VPSes on this host are
being restarted as I type and I am investigating the cause further.
All customer VPSes on dunkel have booted now, so if yours is still
down or having problems please connect to its console and have a
look and/or email support.
I can see no reason and nothing logged to explain this power outage.
It also happened before on 2010-01-12 and 2009-10-07 so I suspect a
faulty PSU. A loose cable also a slim possibility. I'll be
scheduling a visit to the colo to check and replace in the next
week, and a short downtime will be associated with this.
I'll follow up soon with the planned date/time.
Cheers,
Andy
--
http://bitfolk.com/ -- No-nonsense VPS hosting
23 Feb
23 Feb
4:14 p.m.
New subject: Maintenance scheduled for dunkel, 1 hour, 2010-02-26 0630Z (Was: Re: 2010-02-22 1559Z: Unscheduled power cycle of server dunkel)
Hello,
On Mon, Feb 22, 2010 at 04:30:00PM +0000, Andy Smith wrote:
I can see no reason and nothing logged to explain this
power outage.
It also happened before on 2010-01-12 and 2009-10-07 so I suspect a
faulty PSU. A loose cable also a slim possibility. I'll be
scheduling a visit to the colo to check and replace in the next
week, and a short downtime will be associated with this.
I'll follow up soon with the planned date/time.
I will be shutting this server down starting from 0630Z 2010-02-26
i.e. this Friday morning UK time. I will attempt to do a suspend to
disk, so it may be some minutes before your VPS is shut down.
If that doesn't work, a full shutdown/boot of your VPS will be
required. Please try to make sure your VPS does shut down and start
up again cleanly with all the services you expect to be running. If
you block ping, then allowing it from 212.13.194.71 would be a big
help to me in determining whether your VPS is working or not.
I intend to change the power cable (slim possibility of loose pins)
and the PSU (small possibility of some intermittent fault) and
generally check that all components are secure. Based on past
results we potentially won't know for many months if that has fixed
things, but if it doesn't then the next step is motherboard swap.
I expect Friday's work to take less than 1 hour.
Cheers,
Andy
--
http://bitfolk.com/ -- No-nonsense VPS hosting
5344
days inactive
5345
days old
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Andy Smith