Re: [bitfolk] What do you expect to happen when you authorise a Direct Debit mandate?

Hi Paul, Thanks for your feedback. On Tue, Sep 08, 2020 at 05:50:38AM +0000, Paul Lewis wrote: Yes. That is a separate feature request (credit card payment already exists - continuous credit card authority for automated billing by credit card doesn't, but could). This question is for/about people who want to pay by Direct Debit. We also like Direct Debit more than credit cards, generally, so it's not going away. You have to go to the Panel to authorise the Direct Debit mandate in the first place, so I am talking about putting the warning on screen right there after you do that, if it would apply to you. My expectations are indeed low but the situation needs improving from what it is now. People can already optionally add more contact details to the Panel¹, which does include phone numbers, but most customers don't. Should I force people to provide a phone number? It would be a useful means to contact people just before anything drastic happens, because I will text someone if there is a number available to me. I have never really seen billing notifications done by SMS and I certainly couldn't restrict it to Telegram. As optional things, sure. In this thread I'd like to focus on the specific question of what if anything should happen when someone authorises a Direct Debit mandate and they already have outstanding invoices. Happy to take suggestions for other things into other threads. Cheers, Andy ¹ https://panel.bitfolk.com/account/contacts/#toc-address-book -- https://bitfolk.com/ -- No-nonsense VPS hosting