15 Jun
2011
15 Jun
'11
1:55 p.m.
Hi,
On Wed, Jun 15, 2011 at 02:02:42PM +0100, Michael Stevens wrote:
Feature request/idea/whatever:
You can submit a feature request at https://tools.bitfolk.com/redmine,
for future reference. But thanks all the same - here on the mailing list
may well generate more discussion. :-)
It'd be nice if we could see the progress of our
tickets online. Since
it like it's RT, I guess I'm suggesting we should have access to the RT
web UI?
In my experience[1], tickets are dealt with promptly and communication
is strong, possibly negating the need for a "ticket tracking" system. I
can, however, see a benefit to tracking your support ticket: for
reorganisation of VPSes, or progress of orders, for example.
[1] To avoid problems, I should note here that my response is based on tickets I
have submitted, not ones I have responded to in my role as support
assistant.
Regards,
Isabell.