9 Feb
2011
9 Feb
'11
7:21 p.m.
Hi Daniel,
On Wed, Feb 09, 2011 at 11:08:39AM -0800, Daniel Case wrote:
I think the reason Bitfolk doesn't do these
changes is because it's
unmanaged hosting, which means that we are responsible for everything inside
the VPS itself.
In this case more specifically because it would involve:
- Contacting customer to agree what work will be done and when
- Maintaining / setting up my own login details on the VPS
- Connecting to VPS, carrying out change
- Testing it worked
- Confirming to customer that work was done
- The non-zero number of customers who will then blame us for every
problem encountered months or years following
none of which are really feasible to do for free across ~360 VPSes.
Cheers,
Andy
--
http://bitfolk.com/ -- No-nonsense VPS hosting