19 Jun
2018
19 Jun
'18
7:38 p.m.
Hi Ian,
Thanks for your input.
On Tue, Jun 19, 2018 at 07:50:37PM +0100, Ian wrote:
I see this as ultimately a credit control question
and, as such, up to
you rather than anyone else.
You are correct, and that is the basis on which I want to make a
change, but I wanted to consult the customer base first to get a
better understanding of what people's views are.
It really is the case that I once did this many years ago and
received answers that were very much against any interference, but
at the time these were responses based on a very hypothetical
situation that perhaps people had a hard time applying to
themselves.
So, I want people to think about how they would like it handled if
it was their VPS doing for example 80Mbit/sec for 30 days resulting
in 40+TB of overage (£2,400+VAT) if they happened to not read (or
maybe not receive) any of the warning emails.
But for new customers in particular, if they
haven't asked, why should
they expect to get it by default?
You are certainly not alone this time around in suggesting that the
credit facility should by default be zero unless a request is made
for more.
If any customers are seen legally as consumers, then
in your position
I would take advice about the issues around extending them credit.
That is an interesting point that I hadn't considered!
Thanks,
Andy
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