14 Mar
2010
14 Mar
'10
10:45 a.m.
On 14 March 2010 10:36, Andy Smith <andy(a)bitfolk.com> wrote:
If the customer can't work out how the attack
happened then I'm in a
difficult position with regard to turning their service back on,
because there's no reason why it won't happen again almost
immediately. Sometimes it means I have to make the decision not to
turn it back on, and refund them.
Do logs really provide useful information how the attack happened?
Is the onus on you or the customer to do the investigation?