18 Dec
2013
18 Dec
'13
8:16 p.m.
Hi Thomas,
As another VM customer, I can well understand your distrust of "customer
support" understanding the issue.
Have had similar problems in the past, and eventually discovered that it
was Virgin's non-responsive DNS service.
8.8.8.8 (Google's service) has been *much* more reliable. I've had no
problems since I put that first.
Regards
Ian
On 18/12/2013 18:32, Thomas Plümpe wrote:
Hi there,
just wanted to check if any other Virgin Media users here are
experiencing this: When I try to go to http://bitfolk.com or when I
try to ssh to my VPS it takes forever before timing out. Worked fine
yesterday but started seeing the issue this morning.
I've called Virgin Media's support and they say they'll fix it within
24-48h but I'm not confident the person I spoke to has fully
understood the issue.
Best,
Thomas
$ tracepath bitfolk.com <http://bitfolk.com>
1: thomas-ThinkPad 0.112ms pmtu 1500
1: router.asus.com <http://router.asus.com> 1.118ms
1: router.asus.com <http://router.asus.com> 0.987ms
2: no reply
3: croy-core-2a-ae6-628.network.virginmedia.net
<http://croy-core-2a-ae6-628.network.virginmedia.net> 10.534ms
4: brnt-bb-1a-ae9-0.network.virginmedia.net
<http://brnt-bb-1a-ae9-0.network.virginmedia.net> 11.218ms
5: popl-bb-1b-et-700-0.network.virginmedia.net
<http://popl-bb-1b-et-700-0.network.virginmedia.net> 10.940ms
6: popl-bb-1c-ae1-0.network.virginmedia.net
<http://popl-bb-1c-ae1-0.network.virginmedia.net> 9.916ms asymm 4
7: tele-ic-5-ae0-0.network.virginmedia.net
<http://tele-ic-5-ae0-0.network.virginmedia.net> 13.265ms asymm 5
8: no reply
[snip]
31: no reply
Too many hops: pmtu 1500
Resume: pmtu 1500
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