10 Aug
2010
10 Aug
'10
7:51 p.m.
Hi,
On Mon, Aug 09, 2010 at 09:55:59AM +0000, Andy Smith wrote:
On Thu, Aug 05, 2010 at 03:44:53PM +0000, Andy Smith
wrote:
Last night's maintenance went to plan, but nevertheless, a few
minutes ago urquell locked up again and had to be power cycled. So,
the new RAM which was added is unlikely to be faulty and there more
be a more serious problem.
More work will be required, either a switch to spare hardware or a
replacement of motherboard at least. I will follow up with the plans
for this within the next 24 hours.
Again I do apologise to customers on urquell for the disruption.
I recognise that this is not an acceptable level of service and
there will be a decent amount of service credit offered once we've
got to the bottom of the recent problems.
Cheers,
Andy
--
http://bitfolk.com/ -- No-nonsense VPS hosting
I will follow up when that is planned. It will
not be tonight, but
very soon.
Tonight at 9pm UK time (2000Z) I'm going to swap out the
recently-installed RAM in urquell for new RAM.