Re: [bitfolk] Upcoming maintenance work / how to handle notifications

Hi Andy, So this is an example of the difficulties here. 😀 I'm not picking on you specifically because a lot of people have said and will say the same, but I need to work out in each case what it actually means. On Thu, Mar 18, 2021 at 12:46:54PM +0000, Andy Bennett wrote: So does this mean that you think we SHOULD send out a personalised notification to each customer on all the affected servers, even though they may not be affected at the actual time because they got moved before it happened? Your later thing about being told if no longer affected being the way to handle that? The other option I offered was to send out a notice to announce@ just listing the servers that would be affected. That leaves people to work out themselves if their service would be affected. Do you mean that this option is less preferred than the personalised notifications that may later not be relevant? Do you mention this in the context of the rolling upgrades? In case I wasn't clear, this maintenance work involving moving hardware isn't going to move any customer VMs¹ except for people who can't take the downtime and ask to be moved ahead of time. The rolling upgrades are separate work that just happens to be taking place around the same time and has actually been ongoing since December 2020. That's all done through individual support tickets at times convenient to the customer. I think we can avoid moving anyone from a host that's not scheduled to be moved onto one that is. The only reason I brought up the rolling upgrades thing is that it will result in some people who are currently under the gun for being involved in the rerack being given a reprieve. You can just look up what host your VM is on any time² but if you're saying that you think that between now and the rerack people should just be told if their status with regard to the rerack changes, then yes we can do that. Cheers, Andy ¹ OKAY, pedantically it will result in a geographic move because all the physical servers are going on a nice trip to another floor of Telehouse. But logically, the VM+host combination will remain the same. Because we're just turning the hardware off and on again. ² https://bitfolk.com/customer_information.html#toc_3_Which_piece_of_actual_h… -- https://bitfolk.com/ -- No-nonsense VPS hosting