29 Nov
2014
29 Nov
'14
9:05 a.m.
On Fri, 28 Nov 2014 23:45:47 +0000
Dom Latter <bitfolk-users(a)latter.org> wrote:
On 27/11/14 09:25, Andy Smith wrote:
I didn't know there had been a problem until Andy told us, my VPS
must have re-booted without any problem as I didn't get a warning
message from Nagios.
What is twitter?
;-)
--
John Lewis
Debian & the GeneWeb genealogical data server
Hello,
On Wed, Nov 26, 2014 at 03:27:10PM +0000, Andy Smith wrote:
Ah, a PISR [1] event.
I'll say it again: for People Like Me, this sort of transparent
and honest communication with customers, affected or not, is
a *far* more effective Marketing Tool than some sort of bogus
"100% SLA" [2].
One small suggestion though. As an affected customer, I didn't
submit a support ticket as I figured it was almost certainly
being dealt with, and me sticking my oar in would just cause
unnecessary work. OTOH I didn't seem to be able to find
anything on bitfolk.com telling me about it. Perhaps it's
all Twitter these days? I don't know, I don't do Twitter.
So perhaps a simple server status page on the website?
The nearest I could find was the traffic reports that showed
zero bytes in or out for kwak, so I could figure out that
it wasn't just me, then. - How kwak came to be power cycled
Someone from our colo provider was working in the rack (on other
hardware) at the time of the power interruption and most likely
knocked into the power distribution unit (PDU) end of the cable
causing a momentary power loss.