17 Mar
2009
17 Mar
'09
7:07 p.m.
On Tue, Mar 17, 2009 at 05:32:44PM +0000, John Winters wrote:
Andy Smith wrote:
[snip]
Amen to that! Andy, your communication and responsiveness is
first-class, and it was a very nice surprise to hear that I'm
apparently entitled to a no-cost service upgrade which I was never
even expecting.
Finally, sadly a couple of people got very angry
and told me that it
was not legal for me to sell them a smaller plan for a price that
would get a new customer more.
Well I'd like to say that I think you've been very upfront and honest
about the whole affair and I'm impressed by the way you've tried to be
fair to everybody, at a cost of what must have been a lot of
inconvenience to yourself. This is why I prefer to deal with suppliers
like Bitfolk rather than the faceless big boys.
There is of course nothing illegal about offering special deals to new
customers, and you've made it perfectly clear *why* you're doing what
you're doing. I fear some people are never satisfied.
Keep up the good work.