19 Dec
2016
19 Dec
'16
12:26 p.m.
Hi Scott,
On Sun, Dec 18, 2016 at 11:57:58PM -0500, C. Scott Ananian wrote:
On Fri Dec 16 Andy filed a RT ticket with me about
spam being sent from my
account. Unfortunately, he quoted the problematic spam in the RT ticket,
which means that his email to me included the spam verbatim, which of
course meant that it ended up in my spam folder as well and I never saw it.
Yes, apologies again for that rather rookie mistake. I really should
have realised that a message with spam in it might not get through.
He then turned off networking for my domain. Which
certainly got my
attention.
If the only issue were "getting the customer's attention" then I
would normally be happy to wait a lot longer - at least 21 days as
we've established now. In this case though I was seeing spam being
delivered so I had to shut off the network, and would have done that
whether we'd been in conversation or not.
But that's neither here nor there. What my story
seems (to me) to indicate
is that "we did not receive the email" is in fact a valid excuse if the
email in question quotes spam.
Me quoting spam was certainly a bad idea and I will avoid doing that
for at least the initial message in future.
When I say not receiving the email is not a valid excuse though,
it's specifically because I've now implemented multiple contact
methods one of which being phone. I will certainly make use of a
cell phone number to send a text message, before shutting anyone's
service off.
I will also add more contact methods if they seem popular and
relevant. Perhaps Twitter? I may not be able to direct message
people but can at least leave a "@yourname please contact us
urgently" message.
Content-specific filters make that a bad assumption.
It also highlights the fact that the concept of a "spam folder" can
be problematic is an outright delivery rejection would be more
useful to me than a delivery which may just go to a folder that's
never read. I know this is not always under people's control. But
the battle for email is lost and email deliverability is only going
to get worse.
Cheers,
Andy
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