[bitfolk] Some support tickets mistakenly opened - ticket content is still correct

Hi, This doesn't overly matter hence why I'm just sending it to users@ and not announce@, but at around 03:12 BST (02:12Z) I mistakenly opened support tickets with all customers hosted on "snaps" regarding moving their service to a different server. Although that move *does* have to happen at some point, we can't do it until after the maintenance on 27 April is completed because "snaps" isn't actually involved in that maintenance. If we went ahead with doing what the ticket says, we'd be moving customers away from a server that won't be affected onto one that will, which is something we said we wouldn't do. It was just a confusion on my part, forgetting that "snaps" wasn't involved. The reason why it doesn't really matter is that everything mentioned in the tickets I'm talking about is still correct, it's just that it gives you the impression that if you do nothing then the work might happen as soon as a week from now. In reality it won't happen until some time after 27 April. I only mention this so that you don't wonder why you got the support ticket and then nothing happened for weeks. When I realised my mistake I then opened tickets with everyone on the *correct* server ("leffe"). That happened at about 05:42 BST (04:42Z). I'm sorry about this confusion. If anything is not clear please say so. Cheers, Andy -- https://bitfolk.com/ -- No-nonsense VPS hosting