29 Nov
2014
29 Nov
'14
1:58 p.m.
Dom Latter said:
I'll say it again: for People Like Me, this sort
of transparent
and honest communication with customers, affected or not, is
a *far* more effective Marketing Tool than some sort of bogus
"100% SLA" [2].
Yes. From an email to Andy over five years ago:
"Incidentally, one of the things that made me go, 'yes, this is the
right decision' is the readable archive of the mailing list. ... Here, I
can see that stuff happens occasionally, but there's an openness about it."
Ian