24 Feb
2022
24 Feb
'22
12:09 a.m.
Hi Roger,
On Wed, Feb 23, 2022 at 11:37:40PM +0000, Roger Light wrote:
On Wed, 23 Feb 2022 at 20:51, Andy Smith
<andy(a)bitfolk.com> wrote:
It reads like you actually don't agree with me. What I was trying to
say was that I expect customers to actually be able to measure
their own bandwidth usage, and BitFolk telling them that they are
near or over quota is just a courtesy.
What you are saying is that you don't expect to have to measure
this yourself, you would never be aware of it or investigate it
without a notification from BitFolk and therefore these
notifications are essential to you. You did get the notification and
were able to take action, but only because email notifications
are satisfactory for you.
If most people are the same then this means that receiving and being
able to act upon these notifications isn't just a courtesy, it is
essential. The fact that you were able to is great, but the fact
that others aren't is of concern to me.
Conrad was saying that they do have their own monitoring but that
the email notifications and the figures on the panel web page aren't
satisfactory because they are hard to be aware of (emails get
overlooked) and don't provide easy spot checks.
Is there any middle ground that could improve things for you,
Conrad, without me having to make an HTTP endpoint that gives these
figures?
For example, I could probably plug it in to our Icinga monitoring¹
so that it continually gave you a WARNING email when predicted to
exceed, turning into a CRITICAL when it actually has. Besides email,
our Icinga can also do Pushover² alerts, and I am open to adding
more kinds of alerts there.
Even if that does not work for Conrad, it might be a better
interface for more people so I would be interested in feed back on
that or other ideas.
One of my big problems with the API thing is that I feel like it
will have a very limited audience, very likely at this point to be
only Conrad. I currently manage four Linodes for various reasons and
although Linode has an API I've never felt a need to use it myself.
I monitor my own bandwidth usage. I do often find myself at odds
with others though.
Cheers,
Andy
¹ https://tools.bitfolk.com/wiki/Monitoring
² https://pushover.net/
--
https://bitfolk.com/ -- No-nonsense VPS hosting
- The rare times that people do go over their
quota they tend to
focus on BitFolk's measurements of this instead of looking into
the behaviour of their own VM. I feel like anything I implement is
just going to be a further distraction from the customer's own
responsibilities.
This matches my experience. I pay reasonable attention to the quota
emails but don't do any monitoring myself because I don't expect to be
at any risk of going over the quota. From a customer perspective
though, I expect the measurements made by bitfolk to be the gold
standard in terms of billing so my measurements would ultimately be
secondary.