10 Sep
2017
10 Sep
'17
1:24 p.m.
Yes, Conrad speaks for me too and no doubt many others. It is refreshing to get this
straightforward and professional approach to customers these days.
On 10 September 2017 15:06:38 CEST, Keith Williams <keithwilliamsnp(a)gmail.com>
wrote:
I agree with what Conrad says
On 10 September 2017 at 20:12, Conrad Wood <cnw(a)conradwood.net> wrote:
--
Keith Williams
คืนใดมืดที่สุด จะเห็นดาวชัดที่สุด
Wondrous Thai http://www.wondrousthai.com
FCLT magazine
http://issuu.com/fcltmagazine/docs/fclt_september_2014_issue_1
Farang Can Learn Thai www.farangcanlearnthai.com
Keith's Place www.keiths-place.co.uk
Tailor Made English www.tmenglish.org
We're all human beings, this just happens.
Thanks for the honest explanation.
I very much appreciate that!
On Sun, 2017-09-10 at 01:01 +0000, Andy Smith wrote:
> Hi,
>
> On Tue, Aug 29, 2017 at 05:27:13PM +0000, Andy Smith wrote:
> > So, we're going to have to patch everything and reboot before
then.
> > This will very likely be taking place
over three nights starting
in
> > the early hours (BST) of Sunday 10
September, but we will be
> > sending
> > out an individual email to every customer confirming when they
will
> > be affected.
>
> For the last hour I've been working on "elephant", the first (live)
> server to be patched and rebooted.
>
> Unfortunately I made an error, which initially I thought would only
> cause a few extra minutes of downtime, but turned out later to
> require a complete reboot with not even the ability to cleanly shut
> down VPSes.
>
> That has now happened, and all customer VPSes on "elephant" should
> now have booted. I am now going through our Nagios to check for any
> that might be having problems.
>
> I am really sorry that this happened. I could have tested my
> proposed action on test hardware but I was sure I had done it
before
without
incident, and I was wrong.
I can't at this stage go into exact details regarding what my error
was because this would reveal details about where the security
vulnerabilities lie, so that will have to wait until after the
embargo has ended on Tuesday 12th. I will give more details then.
Apologies again,
Andy
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