Re: [bitfolk] How to handle unresponsive customers with issues that cannot be ignored - BitFolk Users

19 Dec 2016

I think just turning the dropdowns into radio buttons (so all are visible
immediately) would solve the immediate UX problem.
  --scott

On Dec 19, 2016 9:32 AM, "Richard Dignall" &lt;richard(a)dignall.co.uk&gt; wrote:

On Mon, Dec 19, 2016, at 02:30 PM, Roger Light wrote:
...
  It makes sense to me now that you've said that. I
think it's confusing
 as it is. For those people with only a single person on the account I
 imagine there is a tendency to ignore the "add another contact" option
 because I'm already the contact and so there should be no need. 
This. At some point I probably  clicked to add a new contact, saw that
there were no obvious fields that linked to anything different that
wasn't in the main contact, and clicked Cancel.

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