Hi Peet, On Mon, Jun 04, 2012 at 10:29:35AM +0200, Peet Grobler wrote: Thanks to you and others who have commented. Especially those who were affected, for your understanding. Thanks must also go to Miah Gregory who was present in our IRC channel and offered advice on how to best recover, for several hours. I was on basically the right track but Miah's advice sped things up quite a bit. Anyway this is not the last word on this matter of course. I'm still working on a plan of action and I will get back to you in due course. This is going to include service credit for those who were affected, as the data loss (even minor as it appears to have been) that arose from this sort of event was completely unacceptable and should be avoidable. That is correct. We do offer to run backups for people for free, except for the disk space required to keep them in: http://bitfolk.com/customer_information.html#toc_2_Local_backups Naturally I would urge everyone to have some sort of backup regime as calamities such as human error, multiple simultaneous disk failure, datacentre fires, natural disasters, etc. do happen. Cheers, Andy -- http://bitfolk.com/ -- No-nonsense VPS hosting