We're all human beings, this just happens.
Thanks for the honest explanation.
I very much appreciate that!
On Sun, 2017-09-10 at 01:01 +0000, Andy Smith wrote:
> Hi,
>
> On Tue, Aug 29, 2017 at 05:27:13PM +0000, Andy Smith wrote:
> > So, we're going to have to patch everything and reboot before then.
> > This will very likely be taking place over three nights starting in
> > the early hours (BST) of Sunday 10 September, but we will be
> > sending
> > out an individual email to every customer confirming when they will
> > be affected.
>
> For the last hour I've been working on "elephant", the first (live)
> server to be patched and rebooted.
>
> Unfortunately I made an error, which initially I thought would only
> cause a few extra minutes of downtime, but turned out later to
> require a complete reboot with not even the ability to cleanly shut
> down VPSes.
>
> That has now happened, and all customer VPSes on "elephant" should
> now have booted. I am now going through our Nagios to check for any
> that might be having problems.
>
> I am really sorry that this happened. I could have tested my
> proposed action on test hardware but I was sure I had done it before
> without incident, and I was wrong.
>
> I can't at this stage go into exact details regarding what my error
> was because this would reveal details about where the security
> vulnerabilities lie, so that will have to wait until after the
> embargo has ended on Tuesday 12th. I will give more details then.
>
> Apologies again,
> Andy
>
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