I've been working with Andy (as a vendor and as a customer, sometimes both) since ~2005, and this level of excellence is very much the norm with him.   :)

-Graham


On 06 Jan 02014, at 03:12 UTC-0800, Richard Glynos <richardmglynos@gmail.com> wrote:

+10 to that.

I am a newish customer - less than a year - but from experience and what I have seen so far agree entirely. I am very pleased with the excellent communications and service.

Thanks to Andy and all concerned.

Richard.


Dom Latter <bitfolk-users@latter.org> wrote:
On 05/01/14 21:58, James Stanley wrote:

[re: Andy's full disclosure of problem, solution, prognosis, etc.]

This sort of thing is why I love bitfolk.

+1

So many organisations and individuals try to sweep things under the
carpet and hope that nobody notices.  Even the best of 'em would
only go so far as to inform only the affected customers.

This sort of report actually gives me *greater* confidence in the
reliability of the systems.

<tangent>
I always advise clients to steer clear of any hosting firm offering
"100% guaranteed uptime".
</>


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