From space.dandy@icloud.com Tue Sep  8 08:39:04 2020
From: Chris Smith <space.dandy@icloud.com>
To: users@mailman.bitfolk.com
Subject: Re: [bitfolk] What do you expect to happen when you authorise a
 Direct Debit mandate?
Date: Tue, 08 Sep 2020 09:38:52 +0100
Message-ID: <6D626E2E-9B6E-4FE8-B256-CB040943ABA3@icloud.com>
In-Reply-To: <20200907223818.GY13298@bitfolk.com>
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> On 7 Sep 2020, at 23:38, Andy Smith <andy(a)bitfolk.com> wrote:
>=20
> So, I shall ask all of you, how would you expect it to work?
>=20
> a) As soon as a mandate is authorised, just charge all existing
>   invoices immediately
>=20
>   Very tempting. Very simple. I fear there will be at least one
>   person that will claim they never expected that to happen, and a
>   returned Direct Debit has caused them to incur an eleventy
>   billion pound penalty charge from their bank, their mortgage
>   payment got rejected, and now there are men outside in shiny
>   leather jackets.
>=20
> b) As soon as the mandate is authorised, if the customer has
>   existing invoices that are unpaid, there is a very noticeable
>   message on the screen like:
>=20
>       You seem to have unpaid invoices:
>=20
>       #41234 =C2=A3107.88
>       #41239   =C2=A31.92
>=20
>       Pre-existing invoices won't be automatically submitted for
>       payment by Direct Debit. You can <a href=3D"=E2=80=A6">pay them now</=
a>
>       by a one-off Direct Debit or any of our other supported
>       payment methods.
>=20
> I like (b).
>=20
> I am open to other ideas if you have any. I can't really think of
> any.


c) You put a flag on all accounts preventing setting up a Direct Debit if the=
re are outstanding invoices.  This forces action by the user either to pay al=
l invoices then set up a DD, or call you to have the flag removed and pay eve=
rything by DD.  Either way the user should be in no doubt about what happens =
as a result.

Andy, I really appreciate your attitude towards customers, but sometimes I th=
ink you do try too hard.  If a user has ignored repeated warnings then it=E2=
=80=99s really not your problem to fix.  (Assuming the warnings were actually=
 sent=E2=80=A6 :P (That was a bit mean, sorry.))

Regards,
Chris
=E2=80=94
Chris Smith <space.dandy(a)icloud.com>



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