From bob.lad@gmail.com Tue Sep  8 09:04:20 2020
From: Rob Smith <bob.lad@gmail.com>
To: users@mailman.bitfolk.com
Subject: Re: [bitfolk] What do you expect to happen when you authorise a
 Direct Debit mandate?
Date: Tue, 08 Sep 2020 10:04:02 +0100
Message-ID:
 <CAG+XDpFhFwwQsqdDPhSc0WHzxU0ozOgpjF=D6JGMjCsPHWhZbA@mail.gmail.com>
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Hi Andy,

Another vote for option b.


Regards

Rob


Every time there is one of these misunderstandings I explain why
> this happened and ask how they would like it to be changed so that
> it doesn't happen any more, but sadly I have never really received
> any concrete suggestions even from the people it has happened to. I'm
> pretty sick of this happening so I want to do something about it.
>
> So, I shall ask all of you, how would you expect it to work?
>
> a) As soon as a mandate is authorised, just charge all existing
>    invoices immediately
>
>    Very tempting. Very simple. I fear there will be at least one
>    person that will claim they never expected that to happen, and a
>    returned Direct Debit has caused them to incur an eleventy
>    billion pound penalty charge from their bank, their mortgage
>    payment got rejected, and now there are men outside in shiny
>    leather jackets.
>
> b) As soon as the mandate is authorised, if the customer has
>    existing invoices that are unpaid, there is a very noticeable
>    message on the screen like:
>
>        You seem to have unpaid invoices:
>
>        #41234 £107.88
>        #41239   £1.92
>
>        Pre-existing invoices won't be automatically submitted for
>        payment by Direct Debit. You can <a href="…">pay them now</a>
>        by a one-off Direct Debit or any of our other supported
>        payment methods.
>
> I like (b).
>
> I am open to other ideas if you have any. I can't really think of
> any.
>
>



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